✨ Home Care & Silver Cleaning Guide

Sterling silver is beautiful and timeless, but it naturally reacts with air, moisture, and chemicals, which can cause tarnish over time. With proper care, your jewelry will stay dazzling for years.

✅ Daily Care

• Remove jewelry before swimming, showering, or exercising (chlorine, sweat, and saltwater can damage silver).

• Avoid contact with perfume, hairspray, lotion, and cleaning products.

• Wipe jewelry gently with a soft lint-free cloth after wearing to remove body oils.

🧼 Cleaning at Home

1. Polish Cloth Method (Best for Regular Cleaning)

   • Use a silver polishing cloth to gently rub and restore shine.

   • Do not use tissue or paper towels (they may scratch the silver).

2. Mild Soap Method (For Light Tarnish)

   • Mix a few drops of mild dish soap with warm water.

   • Dip a soft cloth or toothbrush and gently clean the piece.

   • Rinse thoroughly with clean water and dry completely.

3. Baking Soda & Water (For Heavier Tarnish)

   • Make a paste of baking soda and water.

   • Apply with a soft cloth, rub gently, rinse, and dry.

⚠️ Important Reminders

• Never use harsh chemicals (like bleach or ammonia).

• Avoid abrasive cleaners or rough scrubbing.

• Store silver in an airtight bag or anti-tarnish pouch when not in use.

• Keep pieces separate to prevent scratching.

🌟 Pro Tip

For silver jewelry with moissanite, pearls, gemstones, or plating (rhodium/gold), stick to the soap and water method only and avoid baking soda or strong polishing pastes.

Return & Exchange Policy

We value your satisfaction and want you to feel confident with every purchase from us. Please read our return and exchange guidelines carefully.

✅ Eligible Returns/Exchanges

• Items must be unused, unworn, and in original condition.

• Items must include original packaging, tags, certificates, and accessories (if any).

• Returns are accepted only for items that are:

  • Factory defective/damaged (before customer use)

  • Wrong item shipped

❌ Not Eligible for Return/Exchange

• Used, worn, altered, or damaged items not due to factory defect.

• Items without original packaging or proof of purchase.

• Clearance, promotional, or final-sale items.

⏳ Return Window

• Requests for return/exchange must be made within 7 days of receipt of your order.

• Proof of purchase (receipt or order confirmation) is required.

📦 Process

1. Contact us via imfinitesilver.com with your order number and photos of the item.

2. Our team will review your request and confirm eligibility.

3. If approved, ship the item back in its original condition.

4. Once inspected, we will issue:

   • A replacement (if stock is available), or

   • A store credit/refund (for factory defects only).

🚚 Shipping

• Customer is responsible for return shipping costs unless the return is due to a confirmed factory defect or incorrect item sent.

• We recommend using a trackable shipping method.

📦 Shipping, Packaging & Cost Policy

🚚 Shipping Methods

We currently offer the following shipping options:

• Standard Shipping (2–7 business days) – Reliable and affordable option for most orders.

• Expedited Shipping (1–3 business days) – Faster delivery for urgent orders.

• International Shipping – Available for select countries; delivery times vary by location.

Tracking numbers will be provided once your order has been shipped.

🎁 Packaging

• All jewelry is carefully packaged in secure protective pouches or boxes to prevent damage in transit.

• Items are sealed and padded with bubble wrap for added protection.

• Gift-ready packaging is available upon request.

💰 Shipping Costs

• Domestic Orders (within the U.S.): Flat rate of $7.00 (free shipping for orders over $100).

• International Orders: Rates vary depending on the destination and courier; calculated at checkout.

• Expedited shipping rates apply and will be displayed before you complete your order.

📌 Additional Notes

• Orders are processed and shipped within 2–3 business days after payment confirmation.

• We are not responsible for delays caused by the courier service, customs, or unforeseen events once the package has been shipped.

• Customers are responsible for providing the correct shipping address.